Privacy Policy

CARN BREA LEISURE CENTRE TRUST

PRIVACY NOTICE

Version: 2026.1
Last Reviewed: 01/06/2026

1. Introduction

Carn Brea Leisure Centre Trust (“the Trust”) is committed to protecting and respecting your privacy.

This Privacy Notice explains how we collect, use, store and protect your personal information when you use our facilities, memberships, swimming lessons, children’s activities, website and digital services.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Carn Brea Leisure Centre Trust

Registered Charity Number: 1079101
Company Number: 03896891

Station Road
Pool
Redruth
Cornwall
TR15 3QS

Data Protection Lead

Robert Rosevear
Chief Executive Officer

Email: [email protected]

3. Information We Collect

Depending on the services you use, we may collect:

Personal Information

• Name
• Address
• Email address
• Telephone number
• Date of birth
• Membership details
• Booking information
• Attendance records
• Emergency contact details

Health and Accessibility Information

Where necessary to provide services safely, we may collect:

• Medical information
• Health declarations
• Disability information
• Accessibility requirements

Children’s Information

For swimming lessons, holiday clubs and children’s activities, we may collect:

• Child’s name and date of birth
• Attendance records
• Medical information
• Parent or guardian contact details
• Emergency contact information

Photographs and Videos

Photographs or videos may be used for marketing and promotional purposes. Where required, we will seek appropriate consent.

CCTV

CCTV is used for:

• Public safety
• Security
• Crime prevention
• Incident investigation
• Insurance purposes

Routine CCTV footage is normally retained for a maximum of 30 days unless required for an accident investigation, safeguarding concern, insurance claim or legal proceedings.

4. How We Use Your Information

We use personal information to:

• Provide memberships and activities
• Manage bookings and customer accounts
• Deliver swimming lessons and children’s programmes
• Process payments
• Ensure health and safety
• Meet legal and regulatory obligations
• Communicate with customers
• Improve our services
• Send marketing communications where appropriate
• Protect customers, staff and property

5. Lawful Basis for Processing

We process information under one or more of the following lawful bases:

• Contract
• Legal obligation
• Legitimate interests
• Consent

Where consent is relied upon, you may withdraw your consent at any time.

6. Marketing Communications

We may send:

• Newsletters
• Service updates
• Membership information
• Events and promotional offers

These communications may be sent by email, SMS or through our mobile applications.

We currently use systems including:

• Gladstone
• Campaign Monitor
• Audience Builder

You can unsubscribe from marketing communications at any time.

7. Online Services

Members may access online joining, bookings and account management through Gladstone systems and associated mobile applications.

8. Social Media

The Trust operates official accounts on:

• Facebook
• Instagram
• LinkedIn
• TikTok

When interacting with these platforms, your information will also be subject to the privacy policies of those providers.

9. Sharing Information

We may share information where necessary with:

• Payment processing providers
• Software and IT providers
• Insurance companies
• Legal advisers
• Emergency services
• Medical professionals
• Authorised fitness testing organisations

We may also provide anonymised attendance and participation statistics to funding bodies.

We do not sell personal information to third parties.

10. How Long We Keep Information

Typical retention periods include:

• Membership records – up to 5 years after membership ends.
• Swimming lesson records – up to 5 years after participation ends.
• Routine CCTV footage – 30 days.
• Staff records – 7 years following the end of employment.
• Financial records – 7 years.

Information may be retained for longer where required by law, safeguarding obligations, insurance requirements or legal proceedings.

11. Your Rights

Under UK GDPR you have the right to:

• Be informed about how your information is used.
• Access your personal information.
• Request correction of inaccurate information.
• Request erasure where applicable.
• Restrict processing.
• Object to processing.
• Request transfer of your information.
• Withdraw consent.

To exercise any of these rights, please contact:

[email protected]

12. Complaints

If you are unhappy with how we handle your personal information, please contact us in the first instance.

You also have the right to complain to the Information Commissioner’s Office (ICO).

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: www.ico.org.uk

13. Changes to this Privacy Notice

This Privacy Notice will be reviewed periodically and updated where necessary to reflect changes in legislation, guidance or our services.